Digital technology is improving enterprise performance in game-changing ways. According to a recent Harvard Business School report, digitalization—the integrated use of analytics, big data, the cloud, ...

The problem most businesses face isn't that agents aren't smart enough; it's that the business often isn't legible enough to ...

Innovation is not about creating something entirely new; it’s about transforming existing products into a unique solution to address a real-world problem. Process innovation cannot be achieved unless ...

The strategic administration of production processes and personnel to maximize output, minimize errors and continually enhance product quality come under the general banner of "operations management." ...

Operations are all about management. Management is how business works internally. Operations are meant to promote two main things in a business: effectiveness and efficiency. So when the operations ...

All too often, a stellar marketing team finds itself handicapped by an inefficient tech stack. Without the right platforms in place, B2B teams must wade through dirty data and siloed processes — ...

Technology progression within advanced process control (APC) continues to evolve; however, it is the relationship among core APC developments, enabling technologies, and management practices that is ...

Digitalization, Internet of Things (IoT), big data, artificial intelligence, and virtual reality are some examples of rapidly developing areas of technology that will have a big impact on how ...

Companies today are burdened by siloed, difficult-to-use business systems that complicate processes and hamper operations. According to market research firm IDC, companies lose 20 to 30 percent in ...